Privacy Policy

Last updated: July 2026

1. Introduction

DigiDhoodh (“we”, “our”, or “us”) is committed to protecting the privacy of dairy farmers, dairy operators, and users of our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dairy management platform.

2. Information We Collect

Personal Information: Name, phone number, address, and dairy operation details provided during registration.

Dairy Operation Data: Milk production records (quantity, FAT, SNF, CLR, temperature), financial transactions (payments, advances, bills), livestock data, and quality reports.

Device Information: Device ID, browser type, hardware configuration for offline-first functionality and device pairing.

Usage Data: App interactions, feature usage, sync activity, and performance metrics for improving the platform.

3. How We Use Your Information

  • To provide dairy management services including milk collection tracking, financial management, and reporting
  • To generate GST-compliant invoices and tax reports
  • To sync data across devices for offline-first operation
  • To send WhatsApp notifications and daily milk slip updates (with consent)
  • To improve platform performance and user experience
  • To comply with legal obligations under Indian IT Act and GST laws

4. Data Retention

  • Audit logs: Retained for 3 years as required by Indian legal standards
  • Application logs: Retained for 30 days
  • Financial records: Retained per Income Tax Act requirements (8 years)
  • Farmer data: Retained for the duration of the business relationship plus applicable legal periods

5. Data Sharing and Disclosure

We do not sell personal data. Data may be shared only:

  • With farmer consent for specific purposes
  • As required by Indian law (GST returns, tax filings, legal requests)
  • With service providers (Supabase for cloud sync) under data processing agreements

6. Data Security

We implement appropriate technical measures: encryption in transit (HTTPS), encryption at rest (IndexedDB), role-based access control, and audit logging of all data modifications. Data is stored locally on user devices and synced to secure cloud infrastructure.

7. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act 2023, you have the right to:

  • Access your personal data held by us
  • Correct inaccurate or incomplete data
  • Request data portability (export your data)
  • Request data erasure (subject to legal retention requirements)
  • Withdraw consent for data processing
  • Grieve any violation of your data rights

To exercise these rights, contact your dairy operator or our data protection officer.

8. Contact

For privacy-related inquiries, contact the dairy operator managing your account or reach us at the address provided in the app settings.

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